Refund policy

Returns, Refunds, and Cancellations
Because our products are made to order, we do not accept returns or exchanges for change of mind, incorrect size, color selection, or ordering mistakes.

Production begins shortly after an order is placed, so we generally cannot accept cancellations once an order has been submitted. Please review your order carefully before purchasing. If you need assistance, contact us as soon as possible at contact@justthrive.live, and we’ll check whether production has started.

If your item arrives damaged, defective, or incorrect, contact us at support@justthrive.live within 30 days of delivery. Include your order number and clear photos of the issue. Please do not send anything back unless we provide return instructions.

After reviewing your request, we may provide a replacement or refund. Approved refunds will be sent to the original payment method. Your bank or payment provider may need additional time to process the refund.